Privacy Policy

Charlie’s Pal (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.CharliesPal.com, use our services, or interact with us in any way.

Information We Collect

We may collect the following types of information:

Personal Information:

Name
Email address
Phone number
Address
Pet information (name, breed, age, health needs)

Automatically Collected Information:
When you visit our website, we may collect data such as your IP address, browser type, pages viewed, and access times using cookies and analytics tools.

How We Use Your Information

We use your information to:

Provide and manage pet care services
Communicate with you about bookings, questions, or updates
Improve our website and services
Respond to customer service inquiries
Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only:

With service providers who assist in operating our website or business (under confidentiality agreements)
To comply with legal requirements or respond to lawful requests
To protect the rights and safety of Charlie’s Pal and its users

Communication Consent

By requesting a session through Charlie’s Pal, you consent to receive email and SMS notifications related to your booking. These messages may include confirmations, updates, reminders, and important service-related information. You can manage your communication preferences at any time by contacting us directly.

Your Rights and Choices

You may:

Request access to or correction of your personal information
Opt out of promotional emails at any time
Ask us to delete your personal data, unless we need to retain it for legal or administrative purposes

To make a request, contact us at: ThatsCharliesPal@gmail.com

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We encourage you to take steps to safeguard your information.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have done so, please contact us to remove it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: ThatsCharliesPal@gmail.com